Boost Insights
- How do I change the Access Coordinator?
- I cannot add a new user into the Admin Hub – a user with this email address already exists. What do I do?
- I am having issues logging into my Boost Insights account. What should I do?
- Can I review or edit an interactive test assignment?
- How do I assign an online test to my students in Boost Insights?
- Where can I find the mark scheme in Boost Insights?
- I need assistance in adding, editing, or deleting user accounts from the Admin Hub. What should I do?
- Pupils are in the Admin Hub but not showing in Boost Insights. What should I do?
- Why can't I see the School tab?
- It's the start of a new academic year. Why haven't my learners been promoted to their new year groups and classes?
- Why aren't learner details updated correctly from our MIS?
- Why are my old learners still on the system/class numbers incorrect after promoting?
- Why has the MIS sync created duplicated user records?
- I have encountered a server error while running the MIS sync. What should I do?
- What does “There was no data received from your MIS” mean, and how can I resolve it?
- The test data is not syncing into Arbor. What should I do?
- I'm changing MIS provider or sync partner. Do I need to do anything?