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What does “There was no data received from your MIS” mean, and how can I resolve it?

  • Updated

This message indicates that no data was received during the sync attempt with your MIS. This could be due to one of the following reasons:

  • There may be restrictions on the type of data your MIS sync provider is allowed to share with us.
  • The type of data may not exist in your school’s MIS—for example, some primary schools may not use subject classes.
  • There could be a connection issue between your MIS and the platform.
     

Things to check:

  1. Permissions in your MIS sync provider dashboard: Ensure that you’ve allowed the relevant data types (e.g. class, year group, subject class, teaching class) to be shared.
  2. Subject classes menu: If the error appears while viewing the subject classes menu, check whether you can still click the ‘Save and Sync’ button to proceed to the next step.
  3. Reauthorise the sync: If you're still unable to complete the sync, try deauthorising and reauthorising the MIS sync connection from your Admin Hub.
    Contact support

If none of the above steps resolve the issue, please contact support with:

  • A screenshot of the error message
  • Details of your MIS setup
  • Any steps you’ve already tried