When a school changes its MIS provider, Boost Insights may inadvertently create duplicate student records during the next MIS user sync. This happens because:
Student IDs and metadata from the new MIS may differ from those used by the previous provider.
Boost Insights relies on unique identifiers to match existing records. If these identifiers change, the system treats incoming data as new students, rather than updates to existing ones.
As a result, the sync process creates new entries for students who already exist in the system, leading to duplication.
To prevent this, schools should read the help centre article on Changing MIS provider or sync partner, or notify the Boost Insights support team before switching MIS providers.
If you're trying to sync with your MIS and the system isn't matching the records in your MIS to those already registered to Boost Insights, try the following:
- Go to School > MIS User Sync > Authorisation.
- Click Deauthorise.
- Tick 'Clear MIS IDs' when prompted, then click Yes.
- Refresh the browser page or close the Admin Hub and then reopen it.
- Return to School > MIS User Sync > Authorisation and reauthorise the connection with Arbor or Wonde.
- Try syncing your users again.
If the sync still isn't matching your records correctly, or if you've already synced with your MIS and you think the system has duplicated your learner's records, please contact the digital support team.