When you sync your MIS with Boost Insights, the system will:
- Add new learners
- Update existing learners
- Never delete learners
This is intentional. Each learner’s test data is tied to their record in the Admin Hub. Deleting a learner would also delete all their test history—which we want to avoid.
What happens when learners leave or move classes?
If a learner:
- Leaves the school and is removed from your MIS, or
- Moves out of the year group or class range you've chosen to sync,
They will desynchronise in the Admin Hub. This means:
- They’ll stay in the last class and year group they were assigned to.
- They won’t be updated or removed automatically.
Why does this matter?
At the start of a new academic year, when you promote learners:
- Some older year groups or classes may appear overpopulated.
- This is because desynchronised learners are still sitting in those groups.
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