Please note that Admin Hub changes can take up to 5 minutes to take effect in Hachette Learning Adaptive.
If you need to upload a large number of learners at once, you can use a spreadsheet template downloaded from the Admin Hub. However, you must set up your classes first.
To upload learners in bulk:
- Log in to Adaptive.
- Click Admin Hub in the bottom left.
- Go to Students > With access.
- Click Import CSV, then Download a template.
- Populate the CSV according to our CSV guidelines.
- Return to the Students > With access tab and click Import CSV again.
- Click Select your CSV... and select your completed template.
- Click Upload the CSV.
A pop-up window will show the status of your upload. If any records fail to upload, you'll be able to download a copy of your CSV with the error messages. You can correct and reupload this CSV to import the rejected learners.
During peak times, like the start of a new academic year, your CSV upload will take longer than normal. If your file says it has been validated and is pending processing, rest assured that your file is in the queue. You can exit the Admin Hub if needed without cancelling the upload.
If you are concerned that your file has become stuck (i.e. it has remained as processing for more than 24 hours since the time you uploaded it), please contact the digital support team.
When learners log in with a username, they'll be prompted to enter your centre ID number. This is the number underneath your institution's name at the top of the Admin Hub.