Changing MIS provider or Sync Partner

Introduction

If you change your MIS provider or sync partner (Wonde, Arbor), you will need to clear your learners' MIS User IDs in Boost Insights. This is to prevent the possibility of your learners being duplicated during subsequent syncs and splitting their test data over multiple records. 

This will not affect your learners' existing test data. 

Clearing your learners' MIS user IDs

Complete the steps below just before you change MIS provider or sync partner: 

1. Log in to Boost Insights as the Access Coordinator. 
2. Click the Admin Hub icon in the bottom left. 
3. Go to School > MIS User Sync > Authorisation. 
4. Click Deauthorise on your current MIS sync partner. 
5. When prompted, tick 'Clear MIS IDs' and select Yes. 
6. Refresh the browser page. You should see the options to authorise connections with Wonde and Arbor again.  

After you have changed MIS provider or sync partner, return to School > MIS User Sync > Authorisation in the Admin Hub and click 'Authorise' on your chosen MIS sync partner, then enter the necessary credentials when prompted. If you have changed MIS sync partner, make sure you authorise with the new partner instead of the old one. 

Once the sync is authorised again, we recommend running through the sync panels again to ensure it is up to date. To do so, click Start Sync under School > MIS User Sync > Authorisation.