Introduction
This article will show you how to delete learners in Boost Insights. It will also show you how to cancel pending deletions if you've made a mistake.
Deleting an account is permanent and will remove the user in question from your school's Hodder Education account entirely, including platforms other than Boost Insights. If a user needs access to other Hodder Education platforms but not Boost Insights, you can revoke their access instead.
Deleting a Learner
- Log in to Hodder Education Magazines as the Access Coordinator
- Click Admin Hub in the top right.
- Find the learner you want to delete in Students > With Access or Without Access.
- If the learner is in With Access, select their record and click Revoke Access in the bottom left to move them to Without Access.
- In Without Access, select the learner you'd like to delete and click Delete Selected in the bottom right corner to move them to Pending Deletion.
In Pending Deletion, users marked 'Scheduled' in the Status column will be permanently deleted from your school's Hodder Education account after six months. Users marked 'Pending' cannot be scheduled for deletion. Click the 'Pending' status to see the specific reason why.
If it is essential for your users to be deleted immediately, please submit a GDPR consent form to the digital support team. Select the option to 'Delete users from my institution's account' at the top of the form.
Cancelling a Pending Deletion
- Log in to Hodder Education Magazines as the Access Coordinator.
- Click Admin Hub in the top right.
- Go to Students > Pending Deletion.
- Select the learner you want to save and click Cancel Deletion in the bottom left.
- A pop-up window will ask you if you would like to grant access to the learner. Tick the checkbox and click OK to move them Students > With Access so that they can log in immediately; leave the checkbox blank to place them in Students > Without Access.