There are a few things you can check if you're having issues logging into your account:
- Make sure you are logging in with the correct email address/username and password. If you have forgotten your password or do not remember setting one for your account, you can ask for a password reset by using the "Forgotten your login details" link on the login page.
- I see a red message saying "invalid credentials" - this often means you've used the wrong password. Please follow the advice here on how to reset your password.
- My email address isn't recognised - if you're certain you were not signed up with another email address, please submit a support ticket with our Digital Support team for further advice.
- I've tried resetting my password but I haven't received an email - please check your junk folder as well as your inbox. You may also need to check with your IT/Network manager that emails from passport@hachettelearning.com have been white-listed.
- Still having problems? Please submit a support ticket with our Digital Support team for further advice.
I'm having issues verifying/activating my account:
- Has your verification email failed or timed out? If you've clicked on the link and it has failed or expired, you should find an option to send yourself a new one. Please use the newly generated link instead to activate your account.
- Didn't receive your verification/activation email? Please go to the login page here and click on 'forgotten your login details' to send yourself a password reset email. Resetting your password will both allow you to set a password for the first time, as well as verify your email address.
- Tried the above step and didn't receive the reset password either? Please ask your IT/Network Manager to ensure that the email address passport@hachettelearning.com is white-listed.