Why can't I see the School tab?
Make sure you're the Access Coordinator for your school's Boost Insights account.
If you need to update the Access Coordinator or you're not sure who yours is, contact the digital support team.
Why isn't the MIS sync matching user records correctly / why has the sync created duplicated user records?
If you're trying to sync with your MIS and the system isn't matching the records in your MIS to those already registered to Boost Insights, try the following:
- Go to School > MIS User Sync > Authorisation.
- Click Deauthorise.
- Tick 'Clear MIS IDs' when prompted, then click Yes.
- Refresh the browser page or close the Admin Hub and then reopen it.
- Return to School > MIS User Sync > Authorisation and reauthorise the connection with Arbor or Wonde.
- Try syncing your users again.
If the sync still isn't matching your records correctly, or if you've already synced with your MIS and you think the system has duplicated your learner's records, please contact the digital support team.
I'm changing MIS provider or sync partner. Do I need to do anything?
Yes, please see Changing MIS Provider or Partner.
It's the start of a new academic year. Why haven't my learners been promoted to their new year groups and classes?
Learners are not automatically promoted at the start of a new academic year. Instead, you'll need to run through the MIS sync panels again. This generally takes a couple of minutes at most.
See Promoting Learners With an MIS Sync.
Why are my old learners still on the system/class numbers incorrect after promoting?
Syncing with your MIS only adds users and matches existing ones, it doesn't delete them. This is because your test data is tied to your learners' records in the Admin Hub.
For more information, see the instructions under 'Leavers/Desynced Leaners and Old Classes' in Promoting Learners With an MIS Sync.