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Bulk editing learners in Boost Learning

  • Updated

You can bulk edit learners in Boost Learning by exporting them from the Admin Hub on a CSV file.

If you add an email address to a learner's account then they will be sent a verification email to set up their own password. 

If you update a learner's existing email then a verification link will be sent to the new address. Their email will not be updated in the Admin Hub until they click the link. 

To edit learners in bulk: 

  1. Log in to Boost Learning.
  2. Click Admin Hub in the top right.
  3. Go to Pupils > With access / Without access.
  4. Click Export CSV in the bottom right. 
  5. Click Export CSV again, or click Export file with groups to include your custom groups. 
  6. Edit your learners as needed. Optional columns can be left blank, but you must not edit the headers:
    • Column A - Action: Type 'A' (for 'Add'). 
    • Column B - User ID: Filled automatically. Do not edit.
    • Column C - Type: Type 'S' (for 'Student'). 
    • Column D - Username (optional): Edit the learner's username.
    • Column E - Email (optional): Edit or add the learner's email address.
    • Column F - Password (optional): Edit the learner's password (unless they have an email address). 
    • Column G - First name
    • Column H - Middle name (optional)
    • Column I - Last name
    • Column J - Interface (optional): Type 'Primary' or 'Secondary', depending on the learner's age group. Leave blank to use the default setting selected in the 'Preferences' tab in the Admin Hub. 
    • Column K - Class (optional): Spelling must match what's in the Admin Hub. See Creating classes for more information. 
    • Column L- Access to application: Type 'Y' (for 'Yes') or 'N' (for 'No'). Learners without access won't be visible in the platform and can't log in. 
  7. Return to Students > With access in the Admin Hub. 
  8. Click Import CSV. 
  9. Click Select your CSV.... 
  10. Select the edited file and click Upload CSV. 

A pop-up window will show the status of your upload and its position in the queue. If any users are rejected, you'll be able to download a version of the CSV with the error messages included once the file has finished processing. Correct and upload the errors CSV to add the missing users. If you have only chosen to edit certain users then the others will be counted under 'Rejected/ignored'.

The queue will be longer and process slower during peak periods, especially in the Autumn term. You can exit the Admin Hub if needed without cancelling the upload. To see the status of your upload and any errors that may have occurred, log in to Passport with your Boost Insights credentials and click View user imports.

If you are concerned that your file has become stuck (i.e. it has been processing for more than 24 hours), please contact the digital support team.