Please note that it can take up to 5 minutes after the upload has completed before the CPD learners are visible in the platform and can log in.
The Access Coordinator can edit CPD learners in bulk by exporting them from the Admin Hub on a CSV file. Editable fields include the learner's name, username and password, and class. You can also grant and revoke access to learners this way.
NOTE: Because all of our platforms are connected to the same user management system, you may find that some of your regular learners are listed under the 'Students' tab. If they are in 'With access', revoke their access to ensure that only your CPD learners have access to Academy.
To edit CPD learners in bulk:
- Log in to Academy as the Access Coordinator.
- Click Admin Hub in the bottom left.
- Go to Students > With access.
- Click Export CSV.
- Edit the CSV file according to our CSV guidelines. You MUST NOT use an email address for CPD learners: always use a username and password instead. For more information, click here.
- Return to Students > With access and click Import CSV.
- Click Select your CSV... and select the edited file.
- Click Upload CSV.
A pop-up window will show the status of your upload. If any records fail to upload, then you will be able to download a copy of your CSV with the error messages. You can correct and reupload this CSV to import the rejected learners.
During peak times, like the start of a new academic year, your CSV upload will take longer than normal. If your file says it has been validated and is pending processing, rest assured that your file is in the queue. You can exit the Admin Hub if needed without cancelling the upload.
If you are concerned that your file has become stuck (i.e. it has remained as processing for more than 24 hours since the time you uploaded it), please contact the digital support team.