Editing Student Accounts in Boost

Introduction

There are two ways to edit existing student accounts in Boost: individually via the Admin Hub or in bulk by uploading a CSV file. This article will walk you through both options. 

When editing a student, you can change their name, email address/username, password (if they are registered with a username), date of birth, and the type of eBook interface they will see. 

For guidance on granting and revoking access to students in Boost instead, click here. 

Editing Individual Students via the Admin Hub

1. Log in to Boost as the Access Coordinator.
2. Click the Admin Hub icon in the top right corner.
3. Find the student you want to edit under Students > With Access / Without Access. 
   • You can sort the student lists in ascending or descending order by clicking the headers. You can also search for specific users by typing their name or email address in the search box in the top right corner.
   • If you would like to edit a teacher in the Pending Deletion tab, you will need to cancel their deletion first.
4. Double-click the student's record or select it and click View Student in the bottom right corner. 
5. Edit the fields you'd like to update.  
   • If you edit a student's email address or replace their username with one, an email will be sent to the new address with a verification link to confirm the change. Their information won't update in the Admin Hub until they click this link.
   • If you change a student's email address to a username, you will need to create a password for them as well. 
6. Click Save.

Editing Students in Bulk via CSV Upload

1. Log in to Boost as the Access Coordinator.
2. Click the Admin Hub icon in the top right corner.
3. Find the students you want to edit under Students > With Access / Without Access. 
4. Click Export CSV in the bottom right corner. 
5. Select Export CSV to download a CSV containing the users in the current tab.
   • Select Export File with Groups to download the CSV with additional columns for your custom groups. For more information about custom groups, click here. 
   • Tick 'Only export selected users?' to export a CSV file containing only the students you've selected in the Admin Hub. You can select users in bulk by clicking a student record, holding 'Shift', and then clicking another record further up or down the list. You can select multiple students at once by holding 'Ctrl' while selecting records. 
6. Open the CSV file in Excel.
7. Edit the information you'd like to update, then type 'E' in Column A ('Action') next to each student you've edited.
   • For detailed guidance on editing students with a CSV file, click here.
8. Save the CSV file in Excel. 
9. Return to Students > With Access / Without Access in the Admin Hub and click Import CSV.
10. Click Select Your CSV... and choose the edited CSV file. 
11. Click Upload the CSV.