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Deleting teachers in Boost Insights

Ethan
  • Updated

Introduction 

This article will show you how to delete teachers in Boost Insights. It will also show you how to cancel pending deletions if you've made a mistake. 

Deleting an account is permanent and will remove the user in question from your school's Hodder Education account entirely, including platforms other than Boost Insights.

If a teacher needs access to other Hodder Education platforms but you don't want them to access your Boost Insights account, revoke their access instead. 

 


Deleting a teacher account

  1. Log in to Boost Insights as the Access Coordinator.
  2. Click the Admin Hub icon in the bottom left.
  3. Find the teacher you want to delete in Teachers > With Access / Without Access. 
  4. If the teacher is in With Access, select their record and click Revoke Access in the bottom left to move them to Without Access. 
  5. In Without Access, select the teacher you would like to delete and click Delete Selected in the bottom right corner to move them to Pending Deletion. 

In Pending Deletion, users marked 'Scheduled' in the Status column will be permanently deleted from your school's Hodder Education account after six months. Users marked 'Pending' cannot be scheduled for deletion. Click the 'Pending' status to see the specific reason why (for example, if they are the Access Coordinator for another platform).

If it is essential for your users to be deleted immediately, please submit a GDPR consent form to the digital support team. Select the option to 'Delete users from my institution's account' at the top of the form. 

 

 

 

 

Cancelling a Pending Deletion 

  1. Log in to Boost Insights as the Access Coordinator. 
  2. Click the Admin Hub icon in the bottom left.  
  3. Go to Teachers > Pending Deletion. 
  4. Select the teacher you want to save and click Cancel Deletion in the bottom left corner.
  5. A pop-up window will ask you if you would like to grant access to the teacher. Tick the checkbox and click OK to move them to Teachers > With Access so that they can log in to Boost Insights. Alternatively, leave the checkbox blank and click OK to move them to Teachers > Without Access. This will keep them on the system but stop them from logging in to Boost Insights.

 

 

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